TERMS OF SERVICE - Here are the things you need to know:

 

Bank Details: STYLE STUDIO EVENT HIRE

BSB: 012851

ACC: 426501152

 

Deposit: 

To secure your order you will be asked to pay 20% of your booking total. Once we have this, your hire items are booked. 

NB: Unfortunately this fee is not refundable upon cancellations (this is to cover our time and loss of business). Our unique one off items book quickly, please inform us of your intent to book and secure your items ASAP after receiving your initial invoice. First to make a deposit is first to secure the booking.

 

Final payment: 

The balance of your booking is to be paid 14 days prior to the date you have booked the items for. Don’t worry, we will send you a reminder - we know that the last few weeks before your big day get very busy!

 

Bonds: 

It may be deemed necessary for the Customer to provide credit card details for security the Customer agrees this card can be charged for any missing/broken or dirty items on return of the equipment. Alternatively if necessary a refundable Bond will be required on the hire of certain items. The Customer agrees this Bond will be forfeited should there be any damaged, non returned items or excessive cleaning required.

 

Hire period:

All hired items are to be returned within 3 days of the event unless otherwise arranged (please ask if you need them for longer, and we will do our best to accommodate your request). Late, unreturned or damaged items will incur an additional charge or replacement fee. Full replacement or repair costs will be charged for damage to, or loss, of any hired items or packaging. All hire items become the responsibility of the hirer, during the hire period. 

 

Collect & Return:

Please let us know when you would like to collect and your ETA on the day so we can have your items ready for you when you arrive. Hired items (including all packaging) are to be returned within 3 days unless otherwise arranged. Unreturned boxes are charged for at $3.00 per box. This will be automatically subtracted from your bond/and or charged to you.

 

Damage or Loss:

The Customer must pay for the damage or loss of any Hire Equipment under the following circumstances:

(i) Equipment is lost or stolen

(ii) If damage to the Hire Equipment is deemed more than normal wear and tear

(iii) Where damage is caused by negligence or vandalism

(iv) Equipment is damaged or broken

The Customer must pay the current replacement value cost.

 

Cancellations:

The 20% booking fee is not refundable upon cancellations. Balance payments are non refundable however at our discretion may be transferred to other available hire items if outside of 14 days prior to your hire date.

  

Cleaning:

All items must be returned empty and tidy, but not clean, in original packaging as provided to the Hirer.  Chalkboards do not need to be cleaned. Candles that are melted into the base of holders may require additional cleaning costs.

 

Item Condition:

We pride ourselves on hiring unique quality decor. As hire items often vintage and hired regularly they will supplied in good clean 'as used' condition. All Equipment is carefully checked when packed. It is the Hirer's responsibility to check the equipment upon receipt and notify the Owner of any discrepancies and/or damages between the equipment supplied and the equipment ordered. Complaints made after the return or pickup of equipment will not be considered.

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Use of Equipment:

All hire equipment supplied will remain the property of the Company. The Customer will be responsible for the Equipment for the duration of the hire period. The Customer is to maintain the Equipment in good condition and working order. The Company makes no representation as to the suitability of the Equipment for a particular need or purpose- this remains the responsibility of the Customer.

 

Wet Weather:

Furniture including chairs, tables arches, games must not be exposed to rain and care must be taken in high winds to ensure no damage occurs. A wet weather option must be provided on the day of your event.

 

Access:

All quotes are priced on easy access for our truck and crew to deliver. If your access is difficult, involves stairs, lifts, loose gravel, steep or tight driveways. We will need to be aware before your booking. If correct information is not provided delivery on the day may not be possible.

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Social Media & Portfolio Material:

Style Studio holds the rights to all styled work. Images taken for our portfolio may be shared on our social media outlets. We appreciate our hard work being credited if shared on social media as we do for others in the industry. We appreciate you may wish your event to be a surprise for you and your guests and we aim to be tasteful with our timing and sharing of this information and material. 

 

 

*Payment of booking fees and deposits is deemed acceptance of these Terms and Conditions*