FAQ’s

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Is there a minimum hire order? 

In order for our team to continue to offer a great service and speedy responses we have a minimum hire order of $200.00 in place to ensure we can get back to you sooner. Delivery and pickup fees are quoted separately.

If you require a DIY service (meaning you pickup and drop-off to our warehouse) a minimum $200.00 is required.

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What is your delivery fee?

Our delivery fees vary depending on the location of your event and your actual order. To give you an idea of how we price our deliveries we take into consideration the following:

• Most orders take up to 1-2 hours to load the truck with two people.

• Anywhere between 1 – 3.5 hours travel to your location.

• Arrive and unload your order may take another hour.

• Travel from your location to our warehouse is approximately 1-3.5 hours.

• And then returning for pickup, everything mentioned above reoccurs.

A normal delivery and pickup for Style Studio Event Hire is between 16 – 25 hours (hours total are for two delivery drivers) + fuel and truck expenses. We do our absolute best to try and make your delivery and pickup fee affordable and certainly do not use delivery charges to make a profit.

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Can you help set up the props and furniture for us?

Yes of course we can, we can help make sure our props feel right at home at your venue. We charge an additional fee for us to come in and set up our props and furniture in your desired location at your venue. Please note that someone must be at the venue to tell the Style Studio team where to set up/position the props. The set-up fee will be charged on how many crew members are required.

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Are we able to pick up our hire order?

We do offer a DIY service enabling you to collect small orders. Each order is individually considered for DIY pickup depending on the items you require. Our pickups and drop-offs for DIY orders are by appointment only. You must complete our collection form prior to your arrival. To avoid any late fees, all items must be returned at the agreed date and time.

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Can you offer a discount?

We are unable to offer a discount; we consider our prices to be competitive and fairly priced.

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What areas do you service?

Predominantly we service Mollymook, Milton, Ulladulla and surrounds; however we do also go to Sussex, Nowra, Kangaroo Valley, and further south to Bawley, Durras, Batemans Bay and beyond.

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What are you cancellation policies? 

Booking fee’s paid are non-refundable to cancellation, change of date or change-of-mind. Any refunds will incur an administration fee of $95.00; your refund amount will be less this amount. 

• Cancellations 14 days prior to your booking will be eligible for a refund, less the booking fee and the $95.00 administration fee.

• Cancellations within 14 days prior to your delivery will be refunded the delivery and pickup fees only. The hire items dollar amount will not be refunded as this is considered loss of opportunity.

• No refund applies to our required 20% booking fee.

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Do you require a deposit?

To offer security to you (the client) and Style Studio Event Hire, a 20% non-refundable booking fee is required to secure your items. Quotes maybe issued; however these items cannot be held for you until your customer booking form is signed and deposit is received.

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Is my deposit refundable?

Booking fee’s are not refundable nor transferable; a 20% non refundable booking fee is required to offer you (the client) and Style Studio Event Hire security. By paying your booking fee the items you have requested will be held for you only on your event date, Style Studio Event Hire will make those items unavailable to other clients once your booking fee is received.

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When is full payment expected?

Your full payment is required to be paid 14 days prior to your event. If your event is booked within the 14 day payment requirement, full payment is expected.

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Can I change my order before my event? 

Please select your hire items wisely; once your booking fee is received we do not allow items to be changed due to loss of opportunity.

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What happens if something gets broken/damaged or unreturned?

All of our hire bookings at Style Studio Event Hire include a damage waiver - this covers general cleaning such as upholstery marks or stains after your event.

If an item is unreturned, broken or damaged beyond repair, payment of full replacement value is required within seven days.

If an item is returned damaged but repairable, you will be sent an invoice for the cost of repairs and payment is required within seven days.

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What happens if the upholstered items are returned dirty? 

Upholstered items that are returned dirty will be professionally cleaned at our warehouse and an invoice will be issued to you for payment.